Terms of Service

1. The agreement

Yantra Paalan is a business-to-business service. It is provided to an organisation (the Customer) under a separate written contract signed by both parties — typically an annual subscription or licence agreement, together with any order form, schedule or statement of work referenced in it (the Contract).

These Terms supplement the Contract and apply to everyone who uses the Yantra Paalan application or this website. Where these Terms conflict with the Contract, the Contract prevails.

There is no self-service sign-up and no consumer purchase. If your organisation has not signed a Contract, you are not licensed to use the service, whatever credentials you may hold.

2. Definitions

• Service — the Yantra Paalan iOS application, its backend and any documentation we provide.
• Customer — the organisation that has signed the Contract.
• Authorised User — an employee or contractor of the Customer to whom the Customer's administrator has issued a login.
• Administrator — an Authorised User with the admin role, acting for the Customer.
• Customer Data — all data entered into or generated by the Service in the Customer's workspace, including work orders, log sheets, photos, spare-part records and user details.

3. Licence and scope of use

Subject to the Contract and to payment of the fees, we grant the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the term, for the Customer's own internal maintenance operations, up to the number of users and sites stated in the Contract.

The Customer must not, and must not permit anyone to:

• resell, sublicense, rent or provide the Service to a third party as a bureau or managed service;
• copy, modify, translate, decompile or reverse-engineer any part of the Service, except to the extent that law expressly permits it;
• circumvent access controls, role restrictions, usage limits or licensing mechanisms;
• use the Service to build a competing product, or benchmark it for publication without our written consent; or
• remove or obscure our marks or notices.

The mobile application is free to download. Downloading it grants no right to use the Service; that right comes only from the Customer's Contract.

4. Accounts and administrators

Logins are provisioned by the Customer's Administrator, not by us and not by self-registration. The Customer is responsible for:

• deciding who receives an account and what role each account holds;
• keeping user details accurate;
• deactivating accounts promptly when a person leaves or changes role;
• all activity that occurs under its Authorised Users' accounts; and
• ensuring its Authorised Users comply with these Terms.

Authorised Users must keep their credentials confidential and must not share them. Suspected compromise must be reported to the Administrator and to support@yantrapaalan.in without delay.

5. Acceptable use

Users of the Service must not:

• use it for any unlawful purpose, or in breach of any applicable Indian law or regulation;
• upload malware, or attempt to probe, scan, penetrate or disrupt the Service or its infrastructure;
• attempt to access another organisation's workspace, or data their role does not entitle them to see;
• enter false, misleading or fabricated maintenance records, readings or evidence;
• upload content that infringes another person's rights, or that is unlawful, harassing or obscene;
• upload personal data beyond what the maintenance workflow requires — in particular Aadhaar or PAN numbers, financial details, biometric or health data;
• place excessive automated load on the Service, or use it in a way that degrades it for others; or
• use the Service as the sole system of record for a safety-critical control function, or as a substitute for a statutory register the Customer is required to maintain in another form.

We may investigate suspected breaches and may suspend access as described in clause 15.

6. Customer data

As between us and the Customer, the Customer owns all Customer Data. We claim no ownership of it. We process it only to provide and support the Service, as instructed by the Customer and as described in our Privacy Policy.

The Customer is responsible for the accuracy, quality and legality of the Customer Data and for having the right to place it in the Service — including the right to record personal data about its own employees and contractors.

On termination, the Customer may request an export of the Customer Data within the period stated in the Contract, after which we may delete it in accordance with the Contract and our retention practice.

We may compile aggregated, de-identified statistics about how the Service is used — which cannot identify the Customer or any individual — to operate and improve the Service.

7. Privacy and data protection

For personal data held in the Service, the Customer is the Data Fiduciary (controller) and we act as Data Processor on the Customer's instructions, in line with the Digital Personal Data Protection Act, 2023. Our handling of personal data is set out in the Privacy Policy, which forms part of these Terms. Where the Contract includes a data processing addendum, that addendum governs.

8. Availability and support

We aim to keep the Service available and to support it during the hours published on our Support page. Any committed availability target, response time or service credit applies only if it is expressly stated in the Contract; nothing on this page creates a service level.

We may carry out scheduled maintenance, and will give reasonable notice for work expected to cause material disruption. Emergency maintenance may be performed without notice.

The Service is offline-capable by design: data created without connectivity is held on the device until it syncs. The Customer accepts that until a device syncs, its records will not be visible to others.

9. Fees and term

Fees, the subscription term, renewal, user and site counts, taxes and payment terms are as set out in the Contract. Unless the Contract says otherwise, subscriptions run for one year and fees are non-refundable once the term has begun. Applicable Indian taxes, including GST, are payable in addition.

10. Intellectual property

We and our licensors retain all intellectual property rights in the Service, including the application, backend, design, documentation and the Yantra Paalan name and marks. Nothing in these Terms transfers any of those rights to the Customer beyond the licence in clause 3.

If the Customer sends us feedback or suggestions, we may use them to improve the Service without obligation or payment.

11. Confidentiality

Each party may receive information the other treats as confidential — including Customer Data, plant and equipment information, and our non-public technical and commercial information. Each party will keep the other's confidential information secret, use it only for the purposes of the Contract, and disclose it only to personnel who need it and are bound by equivalent obligations. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law.

12. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and substantially as described in the documentation.

Beyond that, and to the maximum extent permitted by law, the Service is provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet every requirement of the Customer.

The Service is a record-keeping and planning tool. It does not perform, supervise or certify maintenance, and it is not a safety instrumented system. Decisions about plant safety, statutory inspection and equipment fitness remain the Customer's responsibility and must be made by competent persons.

13. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under Indian law.

Subject to that:

• Liability cap. Each party's total aggregate liability arising out of or in connection with the Contract and these Terms, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid or payable by the Customer under the Contract in the twelve (12) months immediately preceding the event giving rise to the claim.
• Excluded losses. Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data (other than our obligation to maintain backups as agreed), however caused.
• Production losses. We are not liable for plant downtime, lost production, equipment damage, penalties or regulatory action arising from the Customer's maintenance decisions, from records the Customer or its users entered incorrectly, or from failure to act on information available in the Service.

14. Indemnity

The Customer will indemnify us against claims arising from Customer Data or from use of the Service in breach of clause 5, including claims by its own personnel relating to data the Customer chose to record. We will indemnify the Customer against third-party claims that the Service, used as permitted, infringes that party's intellectual property rights in India, subject to the limits in clause 13 and to prompt notice and conduct of the claim.

15. Suspension and termination

We may suspend access, in whole or in part, where:

• there is a security risk to the Service or to other customers;
• use breaches clause 5 and the breach is material or repeated; or
• fees are overdue after written notice.

We will restrict suspension to what is necessary and restore access once the cause is resolved. Either party may terminate for material breach that is not remedied within thirty (30) days of written notice, or on the insolvency of the other party. Termination rights, notice periods and the effect of termination are otherwise as set out in the Contract.

16. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, strike, failure of public power or telecommunications networks, government action, or failure of an upstream cloud provider — provided the affected party notifies the other and works to resume performance.

17. Governing law and disputes

These Terms and the Contract are governed by the laws of India, without regard to conflict of laws rules.

The parties will first attempt to resolve any dispute in good faith through discussion between senior representatives. Failing that, disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, seated in [CITY — to be inserted], India, conducted in English. Subject to that, the courts at [CITY — to be inserted], India, have exclusive jurisdiction.

18. General

• Entire agreement. The Contract, these Terms and the Privacy Policy are the entire agreement on their subject matter.
• Assignment. Neither party may assign without the other's written consent, except to a successor of its business.
• Subcontractors. We may use sub-processors, such as our hosting provider, and remain responsible for their performance.
• Severability. If a provision is held unenforceable, the rest continues in force.
• No waiver. Failure to enforce a right is not a waiver of it.
• Notices. Notices to us go to support@yantrapaalan.in and to the address in the Contract.
• Changes. We may update these Terms; material changes affecting a Customer will be notified under the Contract. Continued use after the effective date constitutes acceptance.
• Language. The English version of these Terms governs.

19. Contact