Support
Two routes, depending on what you need. Anything to do with your login goes to your plant administrator; anything to do with the app itself comes to us.
Login, PIN or access problems? Ask your plant administrator first.
Yantra Paalan accounts are created and managed by your own employer. Your plant's administrator — usually in the maintenance or IT department — is the only person who can reset your credentials, change your role, or restore access. We cannot create, unlock or change an account on our own; doing so would let an outsider into your plant's data.
Your administrator can do all of this:
- Reset your password or PIN
- Unlock an account after failed sign-in attempts
- Correct your name, email, phone number or employee ID
- Change your role (admin, HOD, manager, supervisor, technician)
- Add you to a plant, department or area
- Deactivate or delete your account when you leave
Email us
For everything else — the app crashing, sync not completing, photos failing to upload, a report showing the wrong number, or a question about the product — write to us.
Support email
We answer in English and Hindi. Our working hours are Monday to Saturday, 9:00–18:00 IST. We aim to reply to a first message within one working day; plant-down issues raised by a customer under contract are handled to the response times in that contract.
What to include in your email
Give us these and we can usually skip a round of questions:
- Your plant or company name, and your department
- Your name and role in the app
- The screen you were on and what you tapped
- What you expected, and what happened instead
- The work order number or equipment tag, if the problem is on a specific record
- Date and approximate time it happened, with your time zone if not IST
- Your iPhone model and iOS version, and the app version from the app's Settings → About screen
- A screenshot — but please blur anything confidential first
Never send us your password or PIN. We will never ask for it, and no genuine message from us will. If someone claiming to be from Yantra Paalan asks for your credentials, report it to your administrator.
Common issues you can fix yourself
My work isn't showing up for my supervisor
The app is offline-first: entries and photos are stored on your phone and sync when you have a signal. Move to an area with coverage or connect to plant Wi-Fi, open the app, and leave it in the foreground for a few seconds. The sync indicator will clear once everything has uploaded. Don't delete and reinstall the app before syncing — that discards work that hasn't uploaded yet.
The camera won't open
iOS is blocking camera access. Go to Settings → Yantra Paalan → Camera on your iPhone and turn it on, then reopen the app.
I'm not getting notifications
Check Settings → Yantra Paalan → Notifications is enabled and that Focus or Do Not Disturb isn't suppressing them. If notifications are on and you still receive nothing, ask your administrator to confirm work is actually being assigned to your account.
I can't see a screen a colleague has
That is role-based access working as intended. If your job has changed and you need different access, ask your administrator to update your role.
For plant administrators
If you administer Yantra Paalan for your plant and need help with user provisioning, bulk equipment or spare-part uploads, role configuration, or your KPI setup, email support@yantrapaalan.in from your work address and mention that you are the administrator. Contract, renewal and billing questions go to the same address.
Privacy and account deletion
For access, correction or deletion of your personal data, see Account & Data Deletion and our Privacy Policy. As with login issues, your plant administrator is the fastest route — your employer controls the data held in your plant's workspace.
Not a customer yet?
If your plant hasn't started with Yantra Paalan and you would like to see it, write to support@yantrapaalan.in with your plant, department and rough headcount, and we will arrange a demo.